Everything, in one place
Questions, answered
Sizing, wear, shipping and the things people actually email us about.
Sizing
How do I find my size?
Every product's photos include that set's size guide, and the full chart lives on the size guide page. Measure the widest point of each nail bed with a strip of paper, then take the size that fits most of your fingers — most people are M.
What if I'm between sizes?
Size up. Too wide still sits flat and files down in seconds; too narrow lifts at the sides. Same if your nail beds are flat rather than curved.
Does every set come in S, M and L?
Yes. Each set has ten nails in your chosen size.
What if my set doesn't fit?
Tell us within 14 days and we will exchange it or refund you. Returns and exchanges are free.
Wearing
How long do they last?
Up to two weeks with glue, one to three days with the tabs. Prep is what makes the difference.
Can I reuse them?
Up to three times with care. Soak them off, peel the old glue from the underside and store them back on the card.
Will they damage my natural nails?
Not if you soak them off rather than pulling them. Never force a nail that will not lift.
Can I shower and swim?
Yes, after the first two hours. Long hot soaks will loosen the glue, so keep baths short.
Shipping & returns
How much is shipping?
Free on US orders over $59.99. A flat $6.99 below that.
When will my order ship?
Orders leave the studio in 1–2 business days and delivery takes 3–7 business days after that. You will get a tracking link by email.
Do you ship outside the US?
Not yet. We are US-only while we get the sizing right; join the set list and we will tell you when that changes.
What is your returns policy?
Free returns and exchanges within 14 days, including if the size is wrong. See shipping & returns for the full policy.
Orders
Can I change or cancel my order?
If it has not shipped, yes — email us as soon as you can and we will catch it.
Something arrived damaged.
Send us a photo within 48 hours of receiving your set and we will replace it. No need to send the damaged set back.
How do I contact you?
Use the contact page — we reply within one business day, Monday to Friday.