Shipping policy

Last updated: September 21, 2026

Where we ship

The United States only, including PO boxes and APO/FPO addresses. We don't ship internationally yet.

What it costs

Free on orders over $59.99.
$6.99 flat on orders of $59.99 or less.

The rate you see at checkout is the rate you pay. There are no customs charges or handling fees on US orders.

How long it takes

Orders leave the studio within 1–2 business days. Delivery usually takes a further 3–7 business days, so most orders arrive within 4 to 9 business days of being placed.

Business days are Monday to Friday, excluding public holidays. Orders placed over a weekend are processed on the next business day.

If we can't ship within the time stated above, we'll email you, and you can wait or cancel for a full refund.

Tracking

You'll get a tracking link by email the moment your order ships. If you can't find it, check your spam folder, then email hello@allsetbeauty.com and we'll resend it.

Carrier tracking can sit still for a day or two after a label is created, especially over a weekend. If it hasn't updated in 3 business days, get in touch and we'll chase it.

Lost, late or undelivered

If tracking says delivered and the parcel isn't there, check with your household and neighbours first, then email us within 7 days — we'll open a claim with the carrier. If a parcel is genuinely lost in transit, we replace it.

If an order comes back to us because the address was wrong or incomplete, we'll email you and reship it once the address is confirmed. A second $6.99 shipping charge applies.